Warranty Information

The “Limited Warranty” as defined in the Consumer Product Warranty and Federal Trade Commission Improvement Act, gives you specific legal rights. You may also have other rights that vary from state to state.

Service Labor: For a period of 1 year from the consumer’s original purchase date,  General Hearing will service your hearing device at no charge as a result of defective parts or workmanship.

Parts: Defective parts will be replaced at no charge with new or equivalent parts for 1 year from the consumer’s original purchase date.  Any replacement parts are warranted for the remaining portion of the original warranty period.

The warranty does not apply if the product has any damages due to misuse, abuse, or if it has been opened or serviced by an unauthorized facility. There is no loss or damage coverage for replacement of the product.

Warranty Effective Date

Your manufacturer’s warranty begins on the original date of purchase. Purchase documentation will be required.

 After warranty period, there will be a service charge to repair or replace the product. You will receive another six month repair warranty with this service.  Products over three years old will be repaired at the discretion of the Service Center. 

Extended Repair Warranty

This policy may be purchased one time only within the original warranty period for an additional charge.