Hearing aids are delicate instruments that require routine maintenance. Proper care will ensure that your investment will operate at optimum performance. If your device needs factory repair, refer to “REPAIR” section for information regarding device service.
FACT: the number one reason devices fail to work properly is due to cerumen (earwax) getting into the device. Make sure that your ears do not have excessive wax! Be sure to review the section in your owner's manual regarding wax guard replacement for soft devices or cleaning a sound tube for OTE devices.
STORING THE DEVICE
Turn off the device and open the battery door each night. Consider purchasing a hearing aid dehumidifier. This will aid in removing any harmful moisture within device. Always keep device out of reach of children or pets.
Protect your device by avoiding extreme heat, cold, and moisture.
CLEANING YOUR HEARING AID
- Wipe the outside of your device daily with a soft, dry cloth or tissue to remove earwax and body oils
- Inspect the earwax reduction system (receiver port) daily for any blockage. Use wire loop to remove any debris
- Do not use household cleaners on your hearing aid
- Do not probe sharp or pointed objects into openings of device as this could damage delicate internal components
BATTERY TIPS
- Do not store in the refrigerator.
- Do not remove tab until ready to install it.
- Store batteries at room temperature.
- Keep away from moisture.
- Discard used batteries immediately. Keep out of reach of children.
- Do not carry loose batteries in pocket where they may come in contact with metal.
- Ventilate the battery compartment every night.
If a battery is swallowed call the National Button Battery Ingestion hotline:
(202) 625-3333 for counseling on proper treatment.
TROUBLESHOOTING CHART |
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Problem |
Cause |
Possible Remedy |
|
No Sound |
Bad Battery |
Replace Battery |
|
|
Receiver block |
Check wax prevention port |
|
|
Device malfunction |
Call 877-763-8327 |
|
Low sound |
Bad battery |
Replace battery |
|
|
Volume control down |
Increase volume |
|
|
Receiver block |
Check wax prevention port |
|
|
Device malfunction |
Call 877-763-8327 |
|
Cuts on and off, static |
Bad battery |
Replace battery |
|
|
Device malfunction |
Call 877-763-8327 |
|
Miscellaneous items to inspect |
Incorrect battery size |
Replace with proper battery |
|
|
Broken volume control |
Call 877-763-8327 |
|
|
Battery door unhinged |
Snap back on hinge |
SERVICE CODES AND DESCRIPTIONS
Find the code below that matches the repair code listed on your service form.
Follow that row across the page to determine the exact problem with your
device and what action was taken to properly repair it.
Service Codes and Descriptions |
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|
Repair Code |
Description |
Action Taken |
|
RBLD-0010 |
Unrepairable |
Rebuilt unit |
|
RBLD-0020 |
Bad volume control |
Rebuilt unit |
|
RBLD-0030 |
Torn shell |
Rebuilt unit |
|
RBLD-0040 |
Delamination |
Rebuilt unit |
|
RBLD-0050 |
Broken faceplate |
Rebuilt unit |
|
REP-0010 |
Wax in receiver |
Replaced receiver |
|
REP-0020 |
Wax in microphone |
Replaced microphone |
|
REP-0030 |
Blocked receiver port |
Cleaned receiver port |
|
REP-0050 |
Defective microphone |
Replaced microphone |
|
REP-0060 |
Loose wire at microphone |
Resolder microphone |
|
REP-0070 |
Loose wire at receiver |
Resolder microphone |
|
REP-0080 |
Loose wire at volume control |
Resolder volume control |
|
REP-0090 |
Loose wire at decoupling capacitor |
Resolder decoupling cap |
|
REP-0100 |
Loose wire at battery terminal (+) |
Resolder wire |
|
REP-0110 |
Loose wire at battery terminal (-) |
Resolder wire |
|
REP-0120 |
Broken battery door |
Replaced battery door |
|
REP-0130 |
Defective extraction cord |
Replaced cord |
|
REP-0140 |
Defective volume control |
Replaced volume control |
|
RPL-L0001 |
Damaged beyond repair, left |
Replaced left unit |
|
RPL-R0001 |
Damaged beyond repair, Right |
Replaced right unit |